What is your return policy?
Oh friends! We completely understand. All unworn, unused items with tags still attached may be returned for IN STORE CREDIT within 14 days of receiving your order. Just take a moment to fill out our return form in our return & exchange portal for authorization and we’d love to send you a FREE shipping label for US orders.
Just a heads up that we do not issue refunds to the original form of payment.
Once you've completed the return request you'll be sent an email containing a free shipping label. Print that out and drop it off at any USPS location. You'll receive your store credit in the amount of the item returned (not including any initial shipping charges) within 48 business hours of when the tracking information is updated by USPS. Store credit does not expire.
You may also request an instant exchange to get a different size if available.
What if I received a damaged item?
Our warehouse team carefully inspects our pieces before they are sent to you and we apologize immensely if you received a damaged item. If you received a damaged item, please process it through our returns & exchange portal. You’ll be able to upload a photo of the damage. We’d love to make things right for you.
Can I make changes to my order?
Unfortunately, we are not able to make any changes or cancel individual items from the order once it has been placed. We recommend reviewing your order thoroughly before you place it.
This includes changing the shipping method or delivery address. Once your shipping option has been selected and the order has been placed, it cannot be changed.
Please reach out to our customer care team if you need additional help at email@example.com
Once your order has been placed we are unable to cancel it. You are welcome to return the items and the return shipping is on us! U.S. orders can print a free return shipping label and return for STORE CREDIT. Simply email us at firstname.lastname@example.org with your invoice number for a return authorization.
How do I wash my Neuflora pieces?
To best care for your clothing, we recommend our garments be hand washed and laid flat to dry. Some items may be machine washed on gentle, hung or laid flat to dry, and gently steamed if necessary. If you are unable to hand wash, we also highly recommend garment bags as they may help protect your pieces a little better! This will give them the longest and best wear!
Do you offer free shipping?
FREE SHIPPING OVER $100 for US orders. Order subtotal must be $100 or more to qualify.
We ship to the United States & Canada. Standard shipping for Domestic orders takes 2-10 business days from when it leaves our warehouse (not including weekends or holidays)
Our amazing warehouse team aims to ship within 24-72 business hours (M-F) from when the order was placed.
Where is my package?
When your order ships, we send you a confirmation email with a tracking number to track the status of your package. Be sure to check your spam/junk folder if you do not see it in your inbox. Once your package has shipped please allow by the end of the day for tracking to be updated.
If you have not received your package within the time frame, we suggest waiting another 3 business days. Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it’s not hiding. Also ask your neighbors if they may have received it for you. If your package still has not turned up, please contact us at email@example.com
We are not responsible for lost, held, or damaged packages. We are also not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from DHL/USPS along with your order from us, so any shipping issues must be handled by the carrier.
Where do your clothes come from?
As a retail shop, we source our products from small independent brands from all around the world. Most of the brands we carry are based out of the USA and many are from smaller family owned businesses. Most of the clothing we carry in our retail shop that are made outside of the USA are made in China, India, Morocco, Lithuania, and Mexico. These items will be noted as "Imported" in the product listing. We ask all of our vendors about their manufacturing and production practices and will not work with a brand if we feel that their business ethics do not align with ours.
Do you restock your items?
We cant usually restock an item once released due to the advance nature of how we plan out collections. On occasion we can get our hands on a favorite so we recommend signing up for a restock notification.
Click on the item and size you want and find the tab beneath the product description that says “request restock? Enter your email for restock notifications.”
Fill in your email address and we will notify you when the item is available again.
Do you plan to sell more sizes?
We would love to serve more women and are always on the hunt for suppliers that carry more sizes but have a hard time finding ones that match our aesthetic and style. We hope to in the future as we continue to grow. Thank you for your patience in this.
Do you do collaborations?
We’re so honored that you’d think of us! If you are interested in a collaboration, please send an email to firstname.lastname@example.org with your information and we will get back to you as soon as possible.